This policy explains how Nieves Ministries, doing business as Serve Aurora ("Serve Aurora," "we," "us"), 2821 S Parker Road, Suite 185, Aurora, CO 80014, collects, uses and protects your information when you visit serveaurora.org, fill out a form, contact us or receive text messages from us. Tax-exempt nonprofit organization, EIN 93-4649506.

Information we collect

Contact details you give us, such as your name, email address, mobile phone number and organization
What you tell us in forms and messages, such as your question, the help you need, volunteer interests or sponsorship details
Your text messaging choice (opt-in or opt-out) and the date you made it
Basic technical and usage data your browser sends, such as device type, pages visited and the site that referred you, used to keep the site working and to understand how it is used (see Website analytics below)

How we use your information

To answer your questions and provide the support or services you ask for
To coordinate volunteering, donations, sponsorships, events and programs you sign up for
To send customer care text messages, only if you opt in
To keep our website and services safe and working

Website analytics

We use Google Analytics, a service provided by Google LLC, to understand how visitors use serveaurora.org so we can improve the site and our programs. Google Analytics uses cookies and similar technologies to collect information such as the pages you visit, how long you stay, the website that referred you, your browser and device type, and your approximate location (city or region) derived from your IP address. Google Analytics 4 does not store IP addresses. Google processes this information under its own privacy policy at https://policies.google.com/privacy, and you can learn how Google uses information from sites that use its services at https://policies.google.com/technologies/partner-sites.

You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout, or by blocking or deleting cookies in your browser settings.

We also run our own privacy-friendly visit counter. It does not use cookies. It saves a random identifier in your browser’s local storage and records the page you visited, the referring website, your device and browser type, language and time zone. It does not collect your name, email address or IP address, it respects your browser’s Do Not Track setting, and its records are deleted after about 13 months.

We do not use analytics data for advertising, and we never sell it.

How we share information

We do not sell your personal information. We only share it with service providers who help us run our website, forms and messaging, and only so they can provide that service to us, or when required by law.

Data Sharing

Customer data is not shared with 3rd parties for promotional or marketing purposes.
Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Our texting program

If you opt in, Serve Aurora sends customer care text messages from (855) 737-8320 to answer your questions and provide support. You can opt in with the form below, or opt out at any time by replying STOP.

Messaging Program Terms and Conditions

The messaging program consists of general customer care messaging to answer questions and provide support to customers. Messages will be sent from (855) 737-8320.
You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at alexander@serveaurora.org.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
If you have any questions regarding privacy, please read our privacy policy details contained in the rest of this page or contact us at alexander@serveaurora.org

Your choices

You can ask us to update or delete your information by emailing alexander@serveaurora.org or calling 1-855-SERVECO (737-8320).

Text message sign-up

Nieves ministries (doing business as Serve Aurora) would like your consent to send customer care text message communications from (855) 737-8320 to your mobile number listed above, in response to your questions or to provide information relevant to your relationship with us.

Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply 'STOP' to unsubscribe at any time. Reply 'HELP' for assistance or more information. We do not share your mobile opt-in information with anyone. Our combined Privacy Policy and Messaging Terms and Conditions are available at https://serveaurora.org/privacy-policy.

Contact us

Serve Aurora (Nieves Ministries)
2821 S Parker Road, Suite 185, Aurora, CO 80014
1-855-SERVECO (737-8320)
alexander@serveaurora.org